Returns.💙

Merchn’s Promise to You 👍

At Merchn we realize that for many people, creating custom products online may be new. With that in mind, we've rigorously tested our fulfillment systems and over time have developed the best balance of automation and human supervision.

Customized goods are generally not accompanied by guarantees, but Merchn is changing that: We deliver high-quality products - products that look just like what you approved in the mockups which you approve - and we do so on time.

If the custom products you receive differ materially from what you created at Merchn, if the goods are otherwise flawed, then you may return the custom goods for a full exchange, within 15 days of receiving your custom order. All we ask is that you notify Merchn before returning any goods to ensure that your return is handled quickly and accurately.

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If you have any questions or concerns about your order, call us for real, live help 7 days a week at 310-562-1744, Monday-Friday: 8am - Midnight CST, Saturday: 10am - 6pm CST, and Sunday: 10am - 9pm CST.